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SERVICE / REPAIR POLICY
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SERVICE & REPAIR POLICY

   
   


ELECTRO-MATIC PRODUCTS CO.  has long been recognized as a manufacturer of high-quality, cost effective, state-of-the-art products.  To maintain this standard, we continually strive to improve our current product lines, manufacturing, and control processes.

In order to maintain the high quality and safe operation of our units, repairs to products must be made ONLY at our facility in Chicago, Illinois, or in the field by one of our qualified service technicians.


Our highly skilled technicians are experienced with our products and have the engineering resources to ensure a safe and dependable product that meets factory specifications.  A complete history is kept by serial number of all units manufactured, and/or repaired by
ELECTRO-MATIC, and is available to our technicians.


Customer safety is our greatest concern.  Because of the highly technical nature of our products, repairs made by unauthorized parties may not only result in a product that may not perform to its utmost capabilities, but may also expose the user to safety risks.
 

 

PLEASE BEWARE OF ANY OTHER COMPANY OR PERSON THAT OFFERS REPAIR OR MODIFICATION OF ELECTRO-MATIC's UNITS. 

 
 

An incorrectly performed or incomplete repair, incorrect components, or unauthorized modification can result in damage to unit, damage to property, or injury.  Only an ELECTRO-MATIC service professional has the expertise and resources to repair your product according to its original design specifications.

 


All of our products carry a written warranty. 
ELECTRO-MATIC WILL NOT HONOR ANY WARRANTIES UNLESS ALL REPAIRS ARE MADE BY ELECTRO-MATIC. WE CANNOT ACCEPT ANY LIABILITY ARISING FROM REPAIRS MADE BY AN UNAUTHORIZED SERVICE PROVIDER. 

We will continue to provide high quality repairs, with a quick turnaround to minimize downtime, should you require service on our products.  A complete inspection and evaluation is performed on all products.  A quote is prepared, and work proceeds only upon your authorization.

Please contact our sales and service department for further information.

We appreciate your understanding and support of our repair policy.
 

   
   

ELECTRO-MATIC PRODUCTS CO.
2235 North Knox Ave., Chicago, Illinois  USA 60639    Phone: (773) 235-4010      Fax: (773) 235-7317    
  
WWW.EM-CHICAGO.COM
                                                                                                                                                                                                       Copyright June 2016